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Features

Seamless Experience

  • Our easy to use services supported by intuitive user interface helps you save your time with least efforts and stress of ticking off the points on your list manually. It's the small little things that make a big difference for small businesses as well as big enterprises.
  • We can leave a voice message if your call is unattended by your recipient.
  • Helps you differentiate yourself from your competitors when it comes to customer engagement

Multifaceted Notifications

  • Empower your customers with our seamless multichannel experience with the help of Phone, Email, messages - text and voice chats, IVR, ITR that can be configured easily.
  • In case of any payment due, customers may access their bank through IGN and need not have to go anywhere else to get the job done.

Dashboard

  • Our highly customized dashboard help you communicate with customers with delight.
  • Access to business specific live dashboard for real-time information of the activities and notifications you have.
  • Responsive design which can be accessed from various devices
  • You can set up compliance, preference management, opt-in/out management.

Reports

  • Easy to access reports are made available at a click which can be downloaded in various formats.
  • With the help of custom reports, we help identify the metrics of your interest. These are on top of the out of box standard reports.
  • Predefined automated processes like BOTS help analyze and represent the data for better business communication.

Fully Configurable Work Flow

  • You can avoid the delays because of your internal processes and data integrations or analytics.
  • You can save and modify the messages as many times as you want before sending it to your recipients.
  • You can send messages to individuals and/or multiple groups.
  • You can schedule your messages to be delivered in a future time or now - once or periodically. Get rid of manual messaging.
  • Customers can enable/disable notifications as per their requirement, when they wish receive notifications and via which channel.

Recipient Controlled

Event reminders, payment notifications and group messages delivered via IGN platform will have an automated check on the decency and relevance of the message, according to societal norms. We have built in intelligent text check engine which detects messages with un-desired words or language

Integrations

IGN platform is designed to be leveraged by SME and large enterprises. We help in making communication between enterprises/SMEs and customers seamless. We understand that, SMEs and enterprises have variety of in-house systems/applications and we provide APIs to integrate internal systems and applications with IGN platform to deliver reminders and notifications. With basic configurations and integrations, you will be up and running in short span of time.

The API integration empower you to build systems as per your convenience and under your umbrella. We can work with you to add on features of your interest on top of the basic infrastructure.

Flexible Pricing

  • Our flexible pricing structure helps you decide to pay based on predefined usage pattern as a subscription or you can set some credit and keep using the services avoiding the regular payment reminders.
  • Features that big enterprises use at affordable cost for small businesses and helping them grow faster.
  • We offer multiple payment methods beyond standard credit cards transactions, while sellers can be paid out in a variety of convenient ways.

Your Information Is Protected

  • We respect your privacy and never share your personal or account information with others unless legally compelled.
  • We use industry leading fraud management techniques and takes care of your entire payments operations on your behalf.

Surveys

Easy to set up poll/survey help you get opinions of your recipients backed up by data analytics and reports which help you derive NPS scores, trends, and insights that can help you take appropriate decisions.

Highly Sophisticated Call Management

  • We offer group calling facility with recording facility.
  • Import facility for calling list makes it easy to access external data quickly.
  • Call logs can be tracked and analyzed run time.